:root {
  --support-ink: #071a34;
  --support-muted: #738097;
  --support-border: #dfe6f1;
  --support-soft: #f7f4ff;
  --support-purple: #6c43b8;
  --support-purple-dark: #4b2382;
  --support-teal: #14b8b6;
  --support-green: #0f9f75;
  --support-red: #d9485f;
  --support-amber: #d99211;
  --support-blue: #2377c9;
}

.support-page,
[data-support-scope] {
  font-family: "IBM Plex Sans Arabic", "Tajawal", "Inter", Arial, sans-serif;
  color: var(--support-ink);
}

.support-main,
.support-platform-main {
  padding: 32px;
}

.support-heading,
.management-heading {
  display: flex;
  align-items: flex-end;
  justify-content: space-between;
  gap: 24px;
  margin-bottom: 22px;
}

.support-heading span,
.management-heading span {
  display: inline-flex;
  margin-bottom: 8px;
  color: var(--support-purple);
  font-weight: 800;
}

.support-heading h2,
.management-heading h1 {
  margin: 0;
  font-size: clamp(28px, 4vw, 48px);
  line-height: 1.25;
  color: var(--support-ink);
}

.support-heading p,
.management-heading p {
  margin: 12px 0 0;
  max-width: 760px;
  color: var(--support-muted);
  font-size: 18px;
  line-height: 1.9;
}

.support-heading-actions,
.management-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
}

.support-button,
.whatsapp-mini,
.management-button {
  min-height: 52px;
  border: 1px solid var(--support-border);
  border-radius: 12px;
  background: #fff;
  color: var(--support-ink);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 10px;
  padding: 0 20px;
  font-weight: 900;
  text-decoration: none;
  cursor: pointer;
  transition: transform .18s ease, box-shadow .18s ease, border-color .18s ease;
}

.support-button:hover,
.whatsapp-mini:hover,
.management-button:hover {
  transform: translateY(-1px);
  border-color: #cbb9ef;
  box-shadow: 0 14px 28px rgba(78, 42, 132, .12);
}

.support-button.primary,
.management-button.primary {
  background: linear-gradient(135deg, var(--support-purple), #7c2bd1);
  border-color: transparent;
  color: #fff;
}

.support-button.whatsapp,
.whatsapp-mini {
  background: #eafaf3;
  border-color: #b8ead5;
  color: #075f43;
}

.support-button.compact {
  min-height: 44px;
  padding: 0 14px;
}

.support-kpis {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 16px;
  margin-bottom: 22px;
}

.support-kpis article {
  background: #fff;
  border: 1px solid var(--support-border);
  border-radius: 16px;
  padding: 20px;
  min-height: 118px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  box-shadow: 0 14px 36px rgba(7, 26, 52, .05);
}

.support-kpis small {
  display: block;
  color: var(--support-muted);
  font-weight: 800;
  margin-bottom: 10px;
}

.support-kpis strong {
  font-size: 30px;
  color: var(--support-ink);
}

.support-kpis span {
  width: 58px;
  height: 58px;
  border-radius: 16px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  color: var(--support-purple);
  background: #f0e9ff;
}

.support-layout {
  display: grid;
  grid-template-columns: minmax(360px, .78fr) minmax(0, 1.22fr);
  gap: 18px;
  align-items: start;
}

.support-layout.tickets-only {
  grid-template-columns: 1fr;
}

.support-layout.tickets-only .ticket-list-panel {
  min-height: 520px;
}

.support-panel,
.support-queue-panel,
.support-ticket-workspace {
  background: #fff;
  border: 1px solid var(--support-border);
  border-radius: 18px;
  overflow: hidden;
  box-shadow: 0 14px 36px rgba(7, 26, 52, .05);
}

.support-panel > header,
.support-queue-panel > header {
  padding: 22px 24px;
  border-bottom: 1px solid var(--support-border);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
}

.support-panel h3,
.support-queue-panel h2 {
  margin: 0;
  font-size: 24px;
}

.support-panel p,
.support-queue-panel p {
  margin: 8px 0 0;
  color: var(--support-muted);
  line-height: 1.7;
}

.support-panel header > span {
  width: 54px;
  height: 54px;
  border-radius: 14px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  background: #f0e9ff;
  color: var(--support-purple);
}

.support-form,
.ticket-list-panel .ticket-list,
.platform-ticket-list {
  padding: 22px 24px;
}

.ticket-list-panel .ticket-list {
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.field-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 16px;
}

.field-grid .full {
  grid-column: 1 / -1;
}

.field-grid label,
.ticket-action-grid label,
.support-reply-box label {
  display: grid;
  gap: 8px;
  font-weight: 900;
}

.field-grid input,
.field-grid select,
.field-grid textarea,
.support-toolbar input,
.support-toolbar select,
.ticket-action-grid input,
.ticket-action-grid select,
.support-reply-box textarea {
  width: 100%;
  min-height: 54px;
  border: 1px solid var(--support-border);
  border-radius: 12px;
  background: #fff;
  color: var(--support-ink);
  padding: 0 14px;
  font: inherit;
  font-weight: 800;
}

.field-grid textarea,
.support-reply-box textarea {
  padding-top: 14px;
  resize: vertical;
}

.attachment-field small {
  color: var(--support-muted);
  font-weight: 700;
}

.support-form footer {
  display: flex;
  justify-content: flex-end;
  gap: 12px;
  margin-top: 18px;
}

.support-toolbar {
  padding: 18px 24px;
  display: flex;
  gap: 12px;
  border-bottom: 1px solid var(--support-border);
}

.support-toolbar.stacked {
  padding: 16px;
  display: grid;
}

.support-toolbar label {
  flex: 1;
  position: relative;
}

.support-toolbar label i {
  position: absolute;
  inset-inline-start: 16px;
  top: 50%;
  transform: translateY(-50%);
  color: var(--support-muted);
}

.support-toolbar input {
  padding-inline-start: 48px;
}

.ticket-list,
.platform-ticket-list {
  display: grid;
  gap: 12px;
}

.ticket-card,
.platform-ticket-card {
  border: 1px solid var(--support-border);
  border-radius: 16px;
  background: #fff;
  padding: 18px;
  cursor: pointer;
  transition: border-color .18s ease, background .18s ease, transform .18s ease;
}

.ticket-card:hover,
.platform-ticket-card:hover,
.platform-ticket-card.active {
  border-color: #c7a9ff;
  background: #fbf8ff;
  transform: translateY(-1px);
}

.ticket-card h4,
.platform-ticket-card h3 {
  margin: 0 0 8px;
  font-size: 18px;
}

.ticket-meta,
.ticket-inline-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  color: var(--support-muted);
  font-size: 14px;
  font-weight: 800;
}

.ticket-topline {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 12px;
}

.ticket-status,
.ticket-priority {
  display: inline-flex;
  min-height: 32px;
  align-items: center;
  border-radius: 999px;
  padding: 0 12px;
  font-size: 13px;
  font-weight: 900;
}

.status-new { background: #eaf3ff; color: var(--support-blue); }
.status-assigned { background: #f0e9ff; color: var(--support-purple); }
.status-progress { background: #fff5dc; color: var(--support-amber); }
.status-waiting { background: #fff0f3; color: var(--support-red); }
.status-closed { background: #eafaf3; color: var(--support-green); }
.priority-high { color: var(--support-red); }
.priority-medium { color: var(--support-amber); }
.priority-low { color: var(--support-green); }

.support-modal[hidden] {
  display: none;
}

.support-modal {
  position: fixed;
  inset: 0;
  z-index: 90;
  padding: 24px;
  background: rgba(7, 26, 52, .52);
  display: grid;
  place-items: center;
}

.support-dialog {
  width: min(980px, 100%);
  max-height: min(86vh, 880px);
  overflow: auto;
  background: #fff;
  border-radius: 20px;
  box-shadow: 0 28px 70px rgba(0, 0, 0, .25);
  padding: 24px;
  position: relative;
}

.new-ticket-dialog {
  width: min(1040px, 100%);
  padding: 0;
}

.new-ticket-dialog .new-ticket-panel {
  border: 0;
  border-radius: 20px;
  box-shadow: none;
}

.new-ticket-dialog .dialog-close {
  position: absolute;
  inset-inline-start: 22px;
  top: 22px;
  z-index: 2;
}

.dialog-close {
  width: 48px;
  height: 48px;
  border: 1px solid var(--support-border);
  border-radius: 12px;
  background: #fff;
  cursor: pointer;
}

.ticket-detail-header {
  display: flex;
  justify-content: space-between;
  gap: 20px;
  align-items: flex-start;
  margin-bottom: 18px;
}

.ticket-detail-header h2 {
  margin: 0;
  font-size: 28px;
}

.ticket-detail-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 12px;
  margin: 16px 0;
}

.ticket-detail-grid article,
.ticket-thread article {
  border: 1px solid var(--support-border);
  border-radius: 14px;
  padding: 14px;
  background: #fbfcff;
}

.ticket-detail-grid small,
.ticket-thread small {
  display: block;
  color: var(--support-muted);
  font-weight: 800;
  margin-bottom: 6px;
}

.ticket-thread {
  display: grid;
  gap: 10px;
}

.support-board {
  display: grid;
  grid-template-columns: 380px minmax(0, 1fr);
  gap: 18px;
}

.support-ticket-workspace {
  min-height: 650px;
  padding: 24px;
}

.empty-ticket-view {
  height: 100%;
  min-height: 520px;
  display: grid;
  place-items: center;
  text-align: center;
  color: var(--support-muted);
}

.empty-ticket-view span {
  width: 74px;
  height: 74px;
  border-radius: 22px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  background: #f0e9ff;
  color: var(--support-purple);
  margin-bottom: 16px;
}

.ticket-workspace-header {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 18px;
  padding-bottom: 18px;
  border-bottom: 1px solid var(--support-border);
  margin-bottom: 18px;
}

.ticket-action-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 12px;
  margin: 16px 0;
}

.support-field-hint {
  color: var(--support-muted);
  font-size: 12px;
  font-weight: 700;
  line-height: 1.6;
}

.support-reply-box {
  display: grid;
  gap: 12px;
  margin: 16px 0;
}

.support-toast {
  position: fixed;
  inset-inline-start: 28px;
  bottom: 28px;
  z-index: 120;
  background: var(--support-ink);
  color: #fff;
  border-radius: 14px;
  padding: 14px 18px;
  box-shadow: 0 18px 40px rgba(7, 26, 52, .25);
  transform: translateY(20px);
  opacity: 0;
  pointer-events: none;
  transition: .2s ease;
  font-weight: 900;
}

.support-toast.show {
  transform: translateY(0);
  opacity: 1;
}

.platform-wide-queue {
  margin-top: 18px;
}

.platform-wide-queue > header {
  align-items: flex-start;
}

.platform-filters {
  display: grid;
  grid-template-columns: minmax(280px, 2fr) repeat(5, minmax(150px, 1fr));
  gap: 12px;
  align-items: end;
  padding: 18px 22px;
}

.platform-filters label {
  min-width: 0;
}

.platform-ticket-rows {
  padding: 16px 22px 22px;
}

.platform-ticket-row {
  display: grid;
  grid-template-columns: minmax(360px, 1.55fr) minmax(320px, 1fr) auto;
  gap: 18px;
  align-items: center;
  cursor: pointer;
}

.platform-ticket-row.empty {
  grid-template-columns: 1fr;
}

.platform-ticket-company small {
  display: block;
  color: var(--support-muted);
  font-weight: 800;
  margin-bottom: 6px;
}

.platform-ticket-company strong {
  display: block;
  color: var(--support-ink);
  font-size: 24px;
  line-height: 1.25;
  margin-bottom: 6px;
}

.platform-ticket-company h3 {
  margin: 0 0 6px;
  font-size: 18px;
}

.platform-ticket-company p {
  margin: 0;
  color: var(--support-muted);
  line-height: 1.8;
}

.platform-ticket-row-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
}

.platform-ticket-row-meta > span {
  min-height: 32px;
  display: inline-flex;
  align-items: center;
  padding: 6px 10px;
  border-radius: 999px;
  background: #f5f7fb;
  color: var(--support-muted);
  font-weight: 800;
  font-size: 13px;
}

.platform-ticket-row-action {
  display: flex;
  justify-content: flex-end;
}

.platform-ticket-detail {
  margin-top: 18px;
}

.empty-ticket-view.compact {
  min-height: 260px;
}

.workspace-company {
  display: block;
  margin: 10px 0 4px;
  color: var(--support-purple);
  font-size: 22px;
  line-height: 1.25;
}

@media (max-width: 1180px) {
  .support-kpis,
  .ticket-detail-grid,
  .ticket-action-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .support-layout,
  .support-board {
    grid-template-columns: 1fr;
  }

  .ticket-list-panel .ticket-list {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 1280px) {
  .platform-filters {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .platform-filters label {
    grid-column: 1 / -1;
  }

  .platform-ticket-row {
    grid-template-columns: 1fr;
  }

  .platform-ticket-row-action {
    justify-content: flex-start;
  }
}

@media (max-width: 760px) {
  .support-main,
  .support-platform-main {
    padding: 18px;
  }

  .support-heading,
  .management-heading,
  .ticket-workspace-header,
  .ticket-detail-header {
    display: grid;
  }

  .support-kpis,
  .field-grid,
  .ticket-detail-grid,
  .ticket-action-grid {
    grid-template-columns: 1fr;
  }

  .support-toolbar,
  .support-form footer,
  .support-heading-actions,
  .management-actions {
    display: grid;
  }

  .support-dialog {
    max-height: 92vh;
    padding: 18px;
  }

  .platform-filters {
    grid-template-columns: 1fr;
  }

  .platform-ticket-company strong {
    font-size: 20px;
  }
}